For our inaugural season we opted to ship all Superplastic toy orders directly from our factory in Hong Kong. Factory-direct shipping saves months of sending everything to the USA on a boat, then re-shipping everything to customers and fans. Apparel orders are shipped separately from our offices in the USA.
Standard toy orders are sent international tracked air mail, and take 5-14 days to most destinations worldwide. We also offer express DHL shipping at an extra cost.
Note that your order may arrive in multiple boxes, on multiple days.
There are no taxes or duties for orders going to the USA. If you live outside the USA, you may have to pay customs duties upon delivery of your order. We’re super-sorry but we don’t know how much duties will be to your particular country. It’s usually not too much!
ABANDONED AND REFUSED ORDERS
Our fabulous lawyers asked us to add this: In the case in which the charges are not paid or the shipment is refused or abandoned, the shipment costs and customs duties will be deducted from the order’s overall total, and the difference reimbursed once we receive the items back.
If your purchase is not exactly what you expected, you have 15 days from receiving your order to exchange or return by sending your items back to us.
Returned apparel must be new, unworn, and unwashed condition, with all labels attached. Since our toys are limited edition and many come in sealed surprise boxes, all returned toys must be in their original, unopened boxes. Sorry, we can't accept open box toys back as a return unless they are defective, in which case we will do our best to replace the item you ordered if it hasn’t sold out. If we don’t have any left we’ll talk about it and work something out.
If you'd like to make a return, please pack it well and send to the address below.
688 Pine Street #2A
Burlington, VT 05401 USA
+1 802 444 3868