Superplastic Shipping

Orders

We ship from our lovely warehouse in Cerritos, California. 

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Orders do not ship until they have been fully processed, which can take up to 2 business days. Please take order processing time into consideration before placing your order.  

After completion of purchase you have 5 days to cancel your order if you so wish. That would make us really freakin’ sad, but we get it, shit happens.

Pre-orders

If you pre-order a product, please note that the inventory has not arrived in the  Superplastic warehouse and may still be in production. It’s unlikely, but sometimes unanticipated issues during production may cause an item to be delayed or cancelled if it doesn’t meet our standards. 

Pre-orders can be canceled five days after purchase because these super limited-edition toys are made special for you! After those five days have passed, you may not cancel your order. Delivery windows may change, depending on multiple factors that are beyond our control. We try to keep our amazing customers updated on these details when needed.  

We provide customers who’ve purchased a pre-order with a delivery estimate for when the item leaves our warehouse and ships. However, there is no guarantee the item will deliver during that time frame. Anticipate that the order could arrive before or after the dates we’ve approximated.

      Non-USA Orders

      We ship from an amazing warehouse located in the sunny state of California in the United States! This means that orders being shipped to outside the US may incur customs fees. These are 100% out of our control! We do not cover customs values on any orders. For more information about the fees and taxes you can contact your local customs office! 

      No, Superplastic cannot change the value on your package :( We are held to some VERY strict shipping laws and breaking those laws can result in us being banned from shipping to specific countries. To make sure that we can ship your figures and you can get them, we must list the retail value of the order ❤️  

      If you feel you have been overcharged on duties and taxes, you should fill out a claim with your local customs office.

      If your shipment is sent or transferred via the postal system, waiting is often the best option, as tracking can be unreliable and it’s often better to wait. Your shipment will come eventually, but it might take some time. If your package is being sent by DHL or FedEx and you have not received your package after 45 days, we can file a claim with our fulfillment provider and the postal carrier. Any questions about the location of your package, try contacting them directly by phone.  

      Abandoned and Refused Orders

      Our fabulous lawyers asked us to add this: In the case in which the charges are not paid or the shipment is refused or abandoned, the shipment costs and customs duties will be deducted from the order’s overall total, and the difference reimbursed once we receive the items back. We ship to over 100 countries and this cost will vary depending on the country.

      Promotional Orders

      Promotional Orders are a final sale (this includes any discounted promotions and includes Secret Drops and Special Events). We cannot honor sale/promotional pricing once a sale or promotion has ended. We do not allow stacked discounts. 

      Return Policy

      Apparel returns will only be accepted in original sealed packaging. There will be a $3 restocking fee.

      Since our toys are hand-painted, limited edition pieces of art, all returned toys must be in their original, unopened boxes. We won’t accept open box toys back as a return.

      Due to our figures being hand painted there can be variations between figures, if you receive a figure that you feel has a paint defect please contact customer service. Returns based on paint will be taken on a case by case basis.

      If you unbox your toy and it’s damaged (e.g., the product has missing accessories, lost parts, broken in half, or comes alive and stalks you in your sleep etc.) please send us images of the damage for us to review. If we determine that the damage qualifies for an exchange, we’ll replace it for a non-damaged item, depending on the availability of the item at the time. Unfortunately, if a replacement isn’t available, we will offer a different item or store credit for a future purchase… or a virtual hug if that’s what you really need. 

      If your purchase is not what you expected, you have 15 days after receiving your order to return by sending your items back to us for a full refund minus a $3 restocking fee. If you return an item after the 15 day window, you will receive store credit. 

      Return labels will only be issued for damaged products and only up to the value of the order. 

      If you'd like to make a return, please pack it well with all the packaging and accessories and send it to the address below. 

      Superplastic Returns
      Bergen Logistics 
      16012 Arthur St
      Cerritos, CA 90703 USA
      super@superplastic.co