SUPERPLASTIC SHIPPING & RETURNS POLICIES

ORDERS

We ship from our lovely warehouse in Illinois.  

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Orders do not ship until they have been fully processed, which can take up to 5 business days. Please take order processing time into consideration before placing your order.  

For USA orders: All standard orders are non-cancelable from the time of purchase.

 

NON-US ORDERS

We ship from our warehouse in Illinois, USA. This means that orders being shipped Internationally may incur customs fees. These are 100% out of our control! We do not cover customs values on any orders. For more information about customs fees and taxes, you can contact your local customs office. 

Unfortunately, Superplastic cannot change the value on your package. We are held to some VERY strict shipping laws and breaking those laws can result in our inability to ship to specific countries. To make sure that we can ship your figures to you, we must list the retail value of the order ❤️  

If you have not received tracking updates for 30 days, please reach out to us at super@superplastic.co (within 70-80 days of the order being shipped) and we can file a claim with our fulfillment provider and the postal carrier. If you have any questions about the location of your package before 30 days have passed without an update, please contact the shipping carrier directly.  

ABANDONED OR REFUSED ORDERS

In any case where customs charges are not paid or the shipment is refused or abandoned: shipment costs and customs duties will be deducted from the order’s overall refund value, and the difference will only be reimbursed once we receive the items back. We ship to over 100 countries and this cost will vary depending on the country.

PROMOTIONAL ORDERS

Promotional Orders are a final sale (this includes any discounted promotions and includes Secret Drops and Special Events). We cannot honor sale/promotional pricing once a sale or promotion has ended, nor will we honor sale/promotional pricing retroactively if customers purchased the product before the sale/promo. We do not allow stacked discounts. 

RETURNS POLICY 

 

Unfortunately we do not accept returns at this time.

-If your order arrived damaged, please send an email to super@superplastic.co with your #SP order ID and photos of the evidence. We will offer to send a replacement at our discretion. 

 

CANCELLATION POLICY 

United States & International Policy: 

All standard orders are NON-CANCELABLE from the time of purchase. 

 

WARRANTY CLAIMS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. 

If you receive a damaged product (e.g., the product has missing accessories, lost parts, cracks, or other damages) please reach out to super@superplastic.co with photos of the damage and your order number for review. If we determine that the damage qualifies for a replacement, we will proceed accordingly.

Please note that replacements for damaged items are not guaranteed, and depend on the availability of the product. If a replacement product is not available, we will offer an exchange, or a store credit refund. 

US & International Policy: 

-Please reach out to super@superplactic.co to initiate a claim if you receive a damaged item. 

-Requires photo of the damage. 

-Damaged products must be reported to super@superplastic.co within 14 days of the product being shipped.

LOST IN TRANSIT POLICY

United States Policy: 

If your order tracking is not updated for 20 consecutive days, reach out to super@superplastic.co to file a claim. Customers must reach out to us within 70 days of the original ship date in order to file a claim for lost shipments. 

International Policy:

If your order tracking is not updated for 30 consecutive days, reach out to super@superplastic.com to file a claim. Customers must reach out to us within 80 days of the original ship date in order to file a claim for lost shipments. 

“DELIVERED NOT RECEIVED” 

United States & International Policy: 

If a customer shipment is delivered but not received (eg.: the order tracking shows delivered, but the customer did not receive it); customers must file a claim with the shipping carrier. Superplastic is not responsible for the product or order after it has been marked as delivered by the carrier. 

Contact Us: super@superplastic.co