Shipping & Returns
ORDERS
We ship from our lovely warehouse in Illinois.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
United States Policy
At this time we offer a standard ground shipping option. Orders do not ship until they have been fully processed, which can take up to 5 business days. Please take order processing time into consideration before placing your order.
International Policy
Orders shipping internationally may incur customs fees. These are 100% out of our control! We do not cover customs values on any orders. For more information about customs fees and taxes, you can contact your local customs office.
Unfortunately, Superplastic cannot change the value on your package. We are held to some VERY strict shipping laws and breaking those laws can result in our inability to ship to specific countries. To make sure that we can ship your vinyl art figures to you, we must list the retail value of the order.
If your order has shipped but you have not received tracking updates for 20 consecutive days, please reach out to us at super@superplastic.co, and we will investigate and file a claim on your behalf. For any questions about your package before 20 days have passed without an update, we recommend contacting the shipping carrier directly for the most up-to-date information.
PROMOTIONAL ORDERS & DISCOUNTS
United States & International Policy
All promotional orders are final sale, including discounted promotions, Secret Drops, and Special Events.
We cannot apply sale or promotional pricing after a promotion has ended, nor can we retroactively adjust pricing for purchases made before the promotion began. Additionally, discounts cannot be combined.
Some discount codes may not be valid for specific product drops and promotions at our discretion. If a discount is not applicable, it will not be accepted at checkout.
CANCELLATION
United States & International Policy
All standard orders are non-cancelable from the time of purchase.
RETURNS
United States & International Policy
Unfortunately we do not accept returns at this time.
ABANDONED OR REFUSED ORDERS
United States & International Policy
If a shipment is refused, abandoned, or customs charges are not paid, we will not refund shipping costs or customs duties. A refund will only be issued for the cost of the item(s) once we receive the returned package to our warehouse.
Since we ship to over 100 countries, these fees vary by location.
DAMAGED IN TRANSIT
United States & International Policy
If your order arrived damaged, please email super@superplastic.co with your #SP order ID and clear photos of the damage. All damaged-in-transit claims must be submitted within 30 days of the delivery date (per carrier tracking).
Any claims submitted after this timeframe will not be eligible for processing or reimbursement consideration due to carrier claim limitations. Replacements will be offered at our discretion.
WARRANTY CLAIMS
An item is considered faulty if it is not of satisfactory quality, unfit for purpose, or does not match the description. Items that are damaged due to normal wear and tear, accidents, or misuse will not be classified as faulty.
If you receive a product with missing accessories, lost parts, cracks, or other damage, please email super@superplastic.co within 7 days of the delivery date (per carrier tracking). Be sure to include photos of the damage and your #SP order ID for review. If we determine that the issue qualifies for a replacement, we will proceed accordingly.
Replacements are not guaranteed and depend on product availability. If a replacement is unavailable, we may offer an alternative solution at our discretion.
LOST IN TRANSIT
United States Policy
If your order's tracking has not updated for 20 consecutive days after shipment, please contact us at super@superplastic.co with your #SP order ID so we can investigate and file a claim on your behalf.
Claims for lost shipments must be submitted within 30 days of the original shipment date to be eligible for resolution.
International Policy
If your order's tracking has not updated for 20 consecutive days after shipment, please contact us at super@superplastic.co with your #SP order ID so we can investigate and file a claim on your behalf.
Claims for lost international shipments must be submitted within 45 days of the original shipment date to be eligible for resolution.
DELIVERED-NOT RECEIVED
United States & International Policy
If your order is marked as delivered by the shipping carrier but you did not receive it, you will need to file a claim directly with the carrier. We are not responsible for lost or stolen packages once they have been marked as delivered.